Payback Period
”A business justification”

Challenge

Within a VU-wide program the challenge was dual. On one side to improve the quality of the service, on the other side to realise a sharp decrease in costs.

About Vrije Universiteit Amsterdam

The VU is a socially committed research university, located in Amsterdam, in the heart of the international business centre the Zuidas.

Approach

We started implementing process-oriented improvements in the organization. Key was to actively involve those responsible for data (from admin personnel to educators) and give them authority to capture and approve data.

Together with the client we co-created the ideal application for supporting admin processes. And we expanded the supporting processes to a full range of educational logistic starting points, so all data was available for all stakeholders.

Result

In general, we increased the quality by giving continuous insight into the process and increased the involvement and responsibilities of the right stakeholders, with FTE reduction as one of the other results.

Marcel Noordzij

Project architect

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