Product Expert

What do you do as a Product Expert at Vorsen?

Do you have the ability to think analytically and process-oriented and do you enjoy deploying this talent for various universities and colleges? And would you like to have contact with the customer yourself so that you immediately experience how the solution is experienced?

At Vorsen, we increase the effectiveness, agility and efficiency of educational institutions through handy software applications. And thanks to our many years of experience in both the educational field and IT, we always provide a suitable solution.

For our applications we are looking for a curious and digitally skilled colleague for the position of Product Expert. Someone who likes to understand processes and come up with solutions, and who is not afraid to find out and try things out for himself. Knowledge of our products is not a must because we are happy to train you to become a specialist in our applications. 

Our customers can be in different phases: from a completely new implementation of our products, to guiding end users during a go-live, to a customer who has been a regular customer for years and actually only with very complex questions every now and then. then comes to you. 

In the role of Product Expert you operate the entire spectrum between customer and development. You are the voice of the customer towards our development team. You know exactly what the most common issues are, where we can improve and you know how to translate this into new proposals for development. Conversely, you also work closely with development and you know how to inform our customers about new features and updates for an optimal customer experience.

In addition, as a Product Expert, together with other colleagues, you are the number 1 problem solver for our customers. As a Product Expert you have in-depth product knowledge to investigate more complex questions or to make the choice to pass them on to the development team.

In one month you will

  • Know our products well together with the product team that makes them a little better every time;
  • Getting to know all relevant customers and knowing where their first needs are;
  • Have followed a higher education boot camp so that you know the context of our products.

You recognize yourself in this

  • You have a HBO/WO work and thinking level;
  • You are a starter or have several years of work experience;
  • You have strong problem-solving skills and affinity with IT;
  • You work well with different disciplines such as developers and functional management;
  • You have a continuous improvement mentality;
  • You are flexible and enjoy working in a changing organization;
  • You speak and write Dutch and English fluently.

In one month you will

  • Know our products well together with the product team that makes them a little better every time;
  • Getting to know all relevant customers and knowing where their first needs are;
  • Have followed a higher education boot camp so that you know the context of our products.

In three months you will

  • Actively participate in an implementation at a customer;
  • Have in-depth product knowledge to be able to answer complex questions;
  • Actively contribute to our product roadmap in our agile way of working.

This is what you like to do

  • Combining a nice mix of activities, so that no day is the same;
  • Give and receive feedback, and thus continue to improve yourself and your team;
  • Organize our applications as well as possible and put everything aside for the convenience of the user.
  • Surprise yourself every time by solving something that you didn’t know how to do yesterday.

This is what we offer you

  • An environment in which you get the chance to challenge yourself;
  • Ambitious plans for the next 3 years in which we will reinvent ourselves a few more times, your role in this is thinking very hard with us;
  • The chance to set up a new position by adding your accents;
  • Hybrid working: the way you like it and fits within the team;
  • An contract on a full-time or part-time (min 24 hours) basis;
  • An excellent salary and working conditions.
Annick Wagemans

Annick Wagemans

Product Executive

Interested?

Make it your career and get in touch!

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