Vorsen Support: full support of Vorsen applications for your institution

With all Vorsen products, experience the 3 Vorsen Assurances:

  • Ongoing Support: Vorsen is ready to help you when you need it, both today and in the future.
  • Secure Data Handling: Vorsen ensures the safety and security of your data, as established in our processor’s agreement.
  • High Availability: Vorsen strives to provide uninterrupted access to our products, maintaining an average availability rate of 99.9%.

Enterprise support based on a SLA tailored to your institution

Vorsen Support

With every Vorsen product, receive dedicated assistance from our support team and developers, who are always eager to help you.

Vorsen Support

Enhanced availability and faster response times for improved user experience.

Vorsen Support

Optimal availability and rapid incident response times for a seamless experience.

Vorsen Manual

Supportal
Opening Hours

09:00 – 17:00 – weekdays

09:00 – 17:00 – weekdays

24h – weekdays

Response Times
P1

2 hours

1 hour

30 minutes

P2

6 hours

3 hours

3 hours

P3

1 weekday

1 weekday

1 weekday

P4

2 weekdays

2 weekdays

2 weekdays

P5

5 weekdays

5 weekdays

5 weekdays

Availability

99%

99,5%

99,9%

Access to Supportal

Functional Management

Functional Management

Functional Management
+ KeyUsers

Vorsen Supportal

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Annick Wagemans
Annick Wagemans
Product Executive

Interested in Support

Get to know more about Vorsen Support right away

The complete picture.

Vorsen increases the effectiveness, agility, and efficiency of educational institutions through useful software applications. And due to our years of experience in education as well as IT, we always provide a fitting solution.

For example, there is AscMe, a smart application that simplifies building the curriculum for everyone. Moreover, with the Studymonitor students can build and follow their own curriculum. Programs and courses can be perfectly presented to students and staff with the CourseCatalogue. Curious about feedback? Then DiCE will help you to set up course evaluations.

Our products can be seamlessly integrated with each other and many other applications, because Vorsen understands the complexity of the educational landscape like no other. With tailored training, support and implementations, we work with the educational institution to set up IT so that they are equipped for the future today. That’s the Vorsen Guarantee.

Want to learn more about our services? Navigate further via our interactive graphic!

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