Vorsen Support: full support of Vorsen applications for your institution
Always with all Vorsen products, the 3
Vorsen Assurances:
- Vorsen is ready to help you if you need it, today and tomorrow
- Vorsen handles data safely and securely: laid down in a processor’s agreement
- Vorsen does everything possible to ensure that your institution can use our products without interruption, with an average availability of 99.9%.
Enterprise support based on a SLA tailored to your institution
Vorsen Support
Included in all Vorsen products: our support team and developers will be happy to assist you.
Vorsen Support
Increased availability and accelerated response times.
Vorsen Support
Our highest availability and fastest incident response times.
Vorsen Manual
ENG
ENG
ENG
Supportal
Opening Hours
09:00 – 17:00 – weekdays
09:00 – 17:00 – weekdays
24h – weekdays
Response Times
P1
2 hours
1 hour
30 minutes
P2
6 hours
3 hours
3 hours
P3
1 weekday
1 weekday
1 weekday
P4
2 weekdays
2 weekdays
2 weekdays
P5
5 weekdays
5 weekdays
5 weekdays
Availability
99%
99,5%
99,9%
Access to Supportal
Functional Management
Functional Management
Functional Management
+ KeyUsers
