Vorsen Support: full support of Vorsen applications for your institution

Always with all Vorsen products, the 3
Vorsen Assurances:

  • Vorsen is ready to help you if you need it, today and tomorrow
  • Vorsen handles data safely and securely: laid down in a processor’s agreement
  • Vorsen does everything possible to ensure that your institution can use our products without interruption, with an average availability of 99.9%.

Enterprise support based on a SLA tailored to your institution

Vorsen Support

Included in all Vorsen products: our support team and developers will be happy to assist you.

Vorsen Support

Increased availability and accelerated response times.

Vorsen Support

Our highest availability and fastest incident response times.

Vorsen Manual

ENG

ENG

ENG

Supportal
Opening Hours

09:00 – 17:00 – weekdays

09:00 – 17:00 – weekdays

24h – weekdays

Response Times
P1

2 hours

1 hour

30 minutes

P2

6 hours

3 hours

3 hours

P3

1 weekday

1 weekday

1 weekday

P4

2 weekdays

2 weekdays

2 weekdays

P5

5 weekdays

5 weekdays

5 weekdays

Availability

99%

99,5%

99,9%

Access to Supportal

Functional Management

Functional Management

Functional Management
+ KeyUsers

Vorsen Supportal

Would you like to use your chosen Vorsen Support?

Annick Wagemans
Annick Wagemans
Product Executive

Interested in Support

Get to know more about Vorsen Support right away
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