Vorsen University: our own training and support institute
The place to learn everything about Vorsen products and services:
- The youngest (and most modern!) university in the Netherlands.
- A varied range of training courses: functional management courses, key-user training courses and end-user workshops.
- The training courses are interactive, logically structured and tailored to the wishes of the customer.
- As icing on the cake we offer tailored services around customer support during a go-live.
Annick Wagemans – Product Executive Vorsen University
Trained users before the Go-Live!
While Vorsen is implementing and setting up the application as desired, future users can already be trained in our University environment. In this way, users are immediately ready to manage their own curriculum as soon as their own application is live and set up!
Did you know..
Vorsen University was born in the infamous corona pandemic, so it is now completely online and location-independent. Of course, Vorsen University uses AscMe to manage its curriculum!
Collaboration with Omix
Vorsen University is a collaboration with Omix. Omix has many years of experience with various challenges within education logistics, which ensures that the consultants can make the right translation between the product and the customer’s needs. We are very glad that Omix can now also use its expertise around training and customer support for our products.
In this way, our customers (read: the end users of our products) get the chance to get the best possible preparation, even before they start using the application themselves. The Omix consultants have been trained by our own product experts and are now experienced enough to take on implementation and training work for Vorsen.
Our most popular training courses
End User Training
In somewhat larger groups, we offer end users training in a very specific area of the application: the dashboard and the tasks that appear on it. This is different for each institution. If all goes well, by this time we will have worked with the institution to figure out what is going to be required of the end user and now it is time to tell all the users what we have figured out.
Functional Management Training
Through this (one-on-one) training we teach the functional management of your institution how to manage the entire application (front-end and back-end). By the end of the training functional management will be able to manage its own processes, help key users and form a healthy bridge between the application and Vorsen.
Go-Live Support
Users can get to a good level of knowledge in our Vorsen University environment. But not all universities are exactly alike! In fact, there can be a world of difference between the way two institutions set up our application. Likewise, your institution may look slightly different. The processes we set up will be institution-specific.
This is why, in addition to our general application training, we also provide support during a Go-Live. This is recommended for several reasons. The users see the process they recognize, work with their own training data, have their own account, and the application will have the look and feel of the institution. In other words: through this joint Go-Live users can get to work “for real”, while our product experts are on standby to help immediately if there are questions!
Key User Training
Key users are often an important link in ongoing processes. They guard the healthy relationship between the end users and the application. In addition, they often play an important role for the faculty and/or program. Logically, Key Users should know a bit more about the application in order for them to be able to do their job well.
The Key User Training is focused on the specific role that these users have within the institution and ensures that by the end of the training they have sufficient knowledge to be able to work independently within this role.
